Make-safe first
Where there's a risk to safety or the property — water coming in, something structurally unsound, an exposed service — we make it safe first and sort the permanent repair after.
Service 02 — Responsive repairs
Responsive
repairs
Day-to-day and emergency repairs across all trades, on your priority codes and your response times.
In short
A repairs service is judged on three things: whether you turn up when you said, whether it's fixed when you leave, and whether the resident is happy afterwards. Everything we do on responsive work is built around those three.
Emergency
Priority codes
Your response times, not ours
We work to the priority codes and target times set out in your contract, and report performance against them rather than against a standard of our own.
First time
Fixed on the first visit
Operatives carry common materials so a repair doesn't become two appointments. Where a follow-on is genuinely needed, it's booked before we leave.
All trades
One order, whatever the trade
Roofing, joinery, plastering, brickwork, glazing, plumbing and electrical. You raise one order rather than working out which specialist to call.
Access
Chased, not written off
No-access is followed up by phone and by card, and re-booked. A resident who missed one appointment isn't a closed job.
Records
Photographed and closed properly
Before and after photographs, materials used, time on site, and the resident's sign-off where they're in.
What's included
Scope
- Emergency and out-of-hours make-safe
- Day-to-day reactive repairs
- Roofing and rainwater repairs
- Joinery, glazing and lock repairs
- Plastering and making good
- Brickwork and external fabric repairs
- Drainage and gutter clearance
- Plumbing and heating repairs
- Electrical repairs and testing
- Priced against your Schedule of Rates
Some of this work is carried out by our own directly employed teams and some through approved specialist subcontractors working under our supervision. We confirm which applies to your scope in the quotation.
A drainage repair at an occupied house: the run traced and rodded to prove it, the wall opened up to reach the old clay drain, new pipework run and connected, and the ground made good before we left. More in the gallery.
Boundary wall replacement in Stretford — the old wall down, sound bricks kept back, the footway swept and kept passable throughout, and the new wall run out with a brick-on-edge coping. More in the gallery.
Next step
Need a repairs contractor?
Tell us your priority codes, your volumes and the patch you need covered, and we'll tell you what we can commit to.