0161 399 3071
Alternative: 0330 043 1172
Policies & legal
The standards
we work to
Our policies set out the standards we expect from our directors, employees, operatives, subcontractors, suppliers and others working on behalf of R&D Group.
About these summaries
They support the way we manage safety, quality, residents, information, commercial integrity, environmental responsibilities and our supply chain. R&D Group is the trading name of R & D Roofing Limited, company number 04764275.
The summaries below are provided for general information. Current controlled versions are maintained within our document-management system. Clients, auditors and other authorised parties can request copies of relevant policies and supporting procedures at any time. Some operational procedures contain commercially sensitive, security-sensitive, personal or client-specific information and may therefore be provided only where appropriate.
Company policies
Governance, safety and responsible business
| Health & Safety | Our Health & Safety Policy defines the organisation, responsibilities and arrangements through which we manage risk to employees, subcontractors, residents, clients and members of the public. |
|---|---|
| Quality | We review requirements before work starts, use competent people and approved products, control delivery, retain objective evidence, inspect completed work, correct defects and continually improve our quality-management arrangements. |
| Environmental Management | We manage waste, pollution, materials, fuel, environmental incidents and supply-chain environmental responsibilities through documented controls, monitoring and improvement arrangements. |
| Fairness, Inclusion & Respect / Equality, Diversity & Inclusion | We are committed to fair treatment, inclusion, dignity and equal opportunity across employment, our supply chain and the services we deliver. We also consider accessible communication and reasonable adjustments where appropriate. |
| Anti-Bribery & Corruption | R&D Group has zero tolerance for bribery, corruption, fraud, malpractice, cartel conduct and other anti-competitive behaviour. Work, contracts, tenders, payments and commercial advantage must be obtained honestly, independently and through fair competition. |
| Anti-Slavery & Human Trafficking | We take a risk-based approach to labour exploitation and modern slavery across our workforce and supply chain, including supplier due diligence, labour-source checks, contractual controls, reporting routes and escalation of concerns. |
| Safeguarding | We maintain safeguarding arrangements for work in occupied homes and other environments where children, adults at risk or vulnerable residents may be present. Safeguarding concerns are escalated separately from routine complaints and must not be delayed where someone may be at risk. |
| Data Protection & Privacy | We process personal information lawfully, fairly, transparently and securely, with controls covering residents, clients, employees, applicants, subcontractors, photographs, vehicle and location information, complaints, claims and website enquiries. |
| Whistleblowing / Speak Up | Employees, workers, subcontractors and others can raise genuine concerns about wrongdoing, including safety, fraud, bribery, building safety, environmental harm, safeguarding, modern slavery or other serious non-compliance. Concerns may be escalated outside the normal management line where necessary. |
| Fraud Prevention | We operate controls intended to prevent dishonest claims, false records, manipulated pricing, misuse of company or client resources, payment fraud and other forms of economic crime. Commercial pressure never justifies false or misleading information. |
| Complaints Handling | We record, investigate and respond to complaints fairly and use complaints, defects and feedback as part of our continual-improvement process. Client-specific complaint procedures and contractual timescales are followed where they apply. |
| Building Safety & Compliance | Our management system includes controls for Building Regulations, building safety, competence, dutyholder responsibilities, product compliance, change control, Golden Thread information and escalation of safety-critical concerns. |
| Social Value & ESG | Environmental, social and governance commitments are managed alongside our social-value activities, including local employment, training, apprenticeships, responsible procurement and community impact. |
Request a policy
To request a controlled copy of a policy or supporting procedure, email contact@rdgroup.uk with the policy or subject area required.
Where the request relates to a contract, tender, audit or pre-qualification exercise, please include the relevant organisation, contract or tender reference so that we can provide the appropriate current documentation.
Complaints, concerns & safeguarding
If something has gone wrong, tell us
We want the opportunity to put things right. If you are unhappy with our work, conduct, communication or service, contact us as soon as possible.
Email
contact@rdgroup.uk
Where possible, include the property address, job or works-order reference, what happened, when it happened, any relevant photographs or correspondence, and what you would like us to do.
What happens next
Recorded, allocated, investigated
We will record the matter, allocate it to an appropriate person, investigate it proportionately and keep you informed. Where we are working under a client's own complaints procedure, housing-management process or insurance arrangement, that contractual process and its timescales may also apply.
Safeguarding concerns
Mark it SAFEGUARDING CONCERN
If you are concerned about the welfare or safety of a child, adult at risk or vulnerable resident in connection with our work, contact us immediately and clearly mark the communication SAFEGUARDING CONCERN. A safeguarding concern does not need to wait for the normal complaints process.
If somebody is in immediate danger, a serious crime is taking place or urgent emergency assistance is required, call 999 first.
Speak up
Reporting serious wrongdoing
A complaint about our service is different from a concern that serious wrongdoing may be taking place.
R&D Group's Whistleblowing Policy provides routes for raising concerns relating to matters including fraud, theft, bribery, serious health and safety failures, environmental harm, building-safety failures, modern slavery, safeguarding, deliberate falsification or concealment of information, and retaliation against somebody who has raised a concern.
You do not need to investigate a matter yourself or prove wrongdoing before raising a genuine concern.
Concerns can be sent to contact@rdgroup.uk marked Private & Confidential – Whistleblowing, or raised through an appropriate senior member of R&D Group. Where the normal internal route is implicated or is not reasonably safe, our controlled Whistleblowing Policy provides alternative escalation routes.
Privacy
Privacy notice
R & D Roofing Limited trading as R&D Group is responsible for personal information we process as a controller, unless we are carrying out processing solely on the documented instructions of one of our clients.
Our full Privacy Notice — RDG-POL-008 Appendix A — is a controlled public notice and explains in detail what information we process, why we use it, who it may be shared with, how long it is normally retained and the rights available to individuals.
Who we are
| Legal entity | R & D Roofing Limited |
|---|---|
| Trading name | R&D Group |
| Company number | 04764275 |
| Registered office | 5 Brooklands Place, Brooklands Road, Sale, Cheshire, M33 3SD |
| Data protection contact | Managing Director / Finance & Compliance |
| contact@rdgroup.uk — please use the subject Data Protection | |
| Telephone | 0161 399 3071 / 0330 043 1172 |
R&D Group has not appointed a statutory Data Protection Officer because our current core activities do not require one. Data-protection enquiries, rights requests and complaints are coordinated through the contact above.
Information we may collect
When you use this website or contact us, information may include your name, organisation, telephone number, email address, property or service information, the contents of your enquiry and any documents or photographs you choose to provide.
Normal technical information associated with operating and securing a website may also be processed, including IP address, browser or device information, security logs, cookie choices and page interactions where applicable.
Our wider business activities may involve other information relating to residents, customers, employees, applicants, subcontractors, suppliers, insurance claims, site photographs, health and safety, access requirements, competence, payments and operational systems. The full Privacy Notice explains these categories in more detail.
Why we use personal information
Depending on the circumstances, we may use information to respond to enquiries, prepare surveys or quotations, arrange and deliver work, communicate with residents and clients, administer contracts, manage our workforce and supply chain, comply with legal obligations, maintain safety and quality records, investigate complaints or claims, prevent fraud and protect our systems.
The lawful basis will depend upon the purpose and may include taking steps before entering into a contract, performance of a contract, compliance with a legal obligation, legitimate interests, vital interests in an emergency, or consent where the law requires it. Additional legal conditions are applied where sensitive information is involved.
Who information may be shared with
Where necessary and lawful, information may be shared with organisations involved in providing or administering our services, including clients, housing providers, managing agents, principal contractors, insurers, loss adjusters, approved subcontractors, suppliers and professional advisers.
We may also use approved providers for services such as IT, cloud storage, communications, payroll, accounting, banking, fleet management and security. Information may be disclosed to HMRC, regulators, courts, police, emergency services or other public authorities where required or otherwise lawful.
We do not sell personal information.
International processing
Some approved technology or service providers may store or access information outside the United Kingdom. Where a restricted international transfer occurs, R&D Group applies an appropriate lawful transfer mechanism and any necessary safeguards.
How long we keep information
We do not retain every category of information for the same length of time.
For example, enquiries and unsuccessful quotations are normally retained for two years after the last meaningful contact. Where an enquiry leads to work, job, resident, survey and property evidence is normally retained for six years after completion or closure, with longer periods applying where a deed, building-safety requirement, insurance matter, legal claim, client obligation or other lawful requirement applies.
Our controlled Data Protection Policy contains the full retention schedule.
Your rights
Depending on the circumstances, you may have rights to be informed about our use of your information, obtain a copy, correct inaccurate information, request erasure or restriction, receive qualifying information in a portable format, object to certain processing, withdraw consent where consent is relied upon, and obtain safeguards relating to qualifying automated decisions.
These rights are not absolute and their application depends on the circumstances and lawful basis. Requests can be made verbally or in writing. We normally respond without undue delay and within one calendar month, subject to the extensions permitted by law for complex or multiple requests.
Contact contact@rdgroup.uk and use the subject Data Protection.
Data protection complaints
If you are concerned about how we have handled your personal information, contact us first so that we can investigate. You also have the right to complain to the Information Commissioner's Office (ICO). The current full contact and complaint information is contained in our Privacy Notice.
Cookies & similar technologies
We use website technologies only where there is an appropriate purpose and legal basis.
Technologies that are strictly necessary for operation or security may be used without consent where the law permits. If we use analytics, advertising, embedded media or another technology for which consent is required, we will ask for that consent before the technology is activated.
Our Data Protection Policy requires both the applicable UK GDPR basis and the relevant PECR requirements to be considered before non-exempt cookies or similar technologies are used. You can change or withdraw any consent-based choice at any time using the cookie settings.
What this site actually stores today
| Appearance preference | rd-appearance — browser local storage. Remembers whether you chose the light or dark appearance using the button in the header. Set only when you press that button, and exempt from consent because you asked for it. Stays on your device; never sent to us. |
|---|---|
| Cookie choice | rd-consent-v1 — browser local storage. Records the choice you made in the cookie banner so we do not ask again on every page. Strictly necessary to honour your decision. |
| Analytics | None in use. If analytics is added, it will run only where you have allowed it in the cookie settings. |
| Advertising & tracking | None in use. We do not run advertising or cross-site tracking, and we do not share visitor data with advertising networks. |
| Third-party requests | Our web fonts are served from this website rather than a third-party font service, so loading a page does not disclose your IP address to another company. The site does not embed third-party video, maps or social widgets. |
Website terms of use
Using this website
This website is operated by R & D Roofing Limited trading as R&D Group, company number 04764275. The information provided describes our business, experience, services and general approach, and is provided for general information only.
Quotations and contracts
Nothing published on this website constitutes a quotation, tender, offer, specification, professional opinion or contractual commitment unless expressly confirmed by R&D Group in writing.
Any works we agree to undertake will be governed by the applicable written quotation, works order, purchase order, subcontract, framework agreement, client contract or other agreed terms. Where there is a difference between information on this website and an executed contract or formal written instruction, the applicable contractual documentation takes precedence.
Accuracy of information
We take reasonable care to maintain the information published on this website, but services, personnel, accreditations, policies, legislation, specifications and other information may change. We therefore do not guarantee that every page will at all times be complete, error-free or fully current.
Where information is important to a procurement, contractual, technical or compliance decision, please contact us for current confirmation.
Technical information
General descriptions of construction methods, defects, products, regulations or repair solutions on this website are not a substitute for an inspection of a particular property or professional advice based on the relevant circumstances. A defect that appears similar to one shown or described on this site may have a different cause or require a different repair.
Intellectual property
Unless stated otherwise, the text, branding, graphics, photographs, documents and other original material published on this website belong to R & D Roofing Limited or are used with appropriate permission.
Material may be viewed, downloaded or printed for legitimate personal, client, tender or procurement reference. It must not be reproduced, altered, republished or used commercially in a misleading way without permission. The R&D Group name, logo and branding must not be used in a way that suggests endorsement, partnership or authority where none exists.
Third-party websites
This website may contain links to external organisations or services for convenience or reference. R&D Group does not control third-party websites and is not responsible for their content, availability, security or privacy practices. A link does not necessarily constitute endorsement.
Website availability and security
We take reasonable steps to maintain the security and availability of this website but cannot guarantee uninterrupted availability or that every website or communication will always be free from technical faults or malicious interference. Users remain responsible for maintaining appropriate security on their own devices and systems.
Liability
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. Subject to that, R&D Group is not responsible for loss arising solely from reliance upon general website information where the relevant matter should reasonably have been confirmed through a site-specific quotation, contract, inspection or professional assessment.
Governing law
These website terms are governed by the laws of England and Wales. Unless mandatory law requires otherwise, disputes relating solely to use of this website will be subject to the jurisdiction of the courts of England and Wales.
Accessibility
A website that people can use
We want our website and published information to be accessible to as many people as reasonably possible.
We aim to design and maintain the site with accessibility in mind, including keyboard use, readable contrast, text resizing and reflow, clear headings and navigation, alternative text for meaningful images, reduced-motion preferences and compatibility with commonly used assistive technologies.
Our objective is to work towards WCAG 2.2 Level AA as the benchmark for the public website. We do not claim full WCAG 2.2 AA conformance until the website has undergone an appropriate accessibility review.
If you cannot access information on this website or need information in another format — for example larger text, a simplified version or information provided verbally — contact us on 0161 399 3071 or contact@rdgroup.uk. Tell us what information you need and what format would help you, and we will make reasonable efforts to provide an accessible alternative.
Company information
| Trading name | R&D Group, a trading name of R & D Roofing Limited |
|---|---|
| Company number | 04764275 — view on Companies House |
| Registered office | 5 Brooklands Place, Brooklands Road, Sale, Cheshire, M33 3SD |
| Trading office | Moss Nook House, 6–8 Trenchard Drive, Wythenshawe, M22 5NA |
| VAT registration | GB 764 708 405 |
| Gas Safe registration | 97110 |
| Telephone | 0161 399 3071 / 0330 043 1172 |
| contact@rdgroup.uk | |
| Website | www.rdgroup.uk |
Building repairs, planned renewals, refurbishment, maintenance and compliance-led works for organisations responsible for occupied property.
Roofing is where we started. The whole building is where we work today.